Mortgage Processor

Location: Mortgage Hub, Southampton

Salary: DOE

Due to business growth, Mortgage Decisions is looking for a Mortgage Processor to join their established team based within the Mortgage Hub, Southampton.

The working hours within this position are Monday to Friday from 9:00 am to 17:30pm. This is a full-time and office-based position.

The administrator will be responsible for assisting a team of advisors, focusing on Mortgage and Protection business. The successful candidates will need to demonstrate professionalism and be comfortable dealing with clients, lenders, solicitors and providers.

Key Responsibilities

  • Managing the client service experience through to completion – speaking to both the client and also providers to ensure smooth progress of the application
  • Proactively progress mortgage and protection applications through to completion
  • Dealing with incoming calls, emails and post
  • Detailing all conversations and actions taken in the CRM System
  • Scanning and loading documents onto the system within the required compliance timescales
  • Assisting the Team with any other duties, as reasonably requested

Key Attributes

  • Mortgage Administration experience
  • Ability to resolve problems quickly & efficiently
  • Outstanding communication skills at all levels, both written and oral
  • Must be able to demonstrate initiative and ability to time manage and prioritise cases through to completion
  • A team player with the ability to use own initiative

Contact Details:

Alain Amos | 03454 500200 | 

Your home may be repossessed if you do not keep up repayments on your mortgage.
There may be a fee for mortgage advice. The actual amount you pay will depend upon your circumstances.
The fee is up to 1% but a typical fee is 0.3% of the amount borrowed.

The best mortgage advisors in our opinion. I was kept up in the loop from day one. Extremely friendly and professional service. Thank you once again.

  • 5 star review on TrustPilotPawel W

Excellent service with friendly staff who help you every step of the way. Russell and Max have been fantastic, professional and understanding throughout the process. Thoroughly recommend!

  • 5 star review on TrustPilotTimi O

My request to renew my existing mortgage with Mortgage Decisions was superbly handled by David who is a most knowledgeable person. I was impressed with his professionalism and his attention to detail. The end to end process was explained throughout by David in particular the various options available to me. This is the second time that Mortgage Decisions have assisted with my mortgage and I wouldn’t hesitate in asking them again in the future.

  • 5 star review on TrustPilotBarney

Both Mark and Beccy have been amazing throughout a very erratic and stressful time. They have been professional and attentive, making sure to stay in touch regularly to ensure everything went smoothly. I've been so impressed with their level of detail and service. I would not hesitate to recommend them.

  • 5 star review on TrustPilotMarie B

Kevin and Beccy have been extremely helpful - firstly in exploring viable options to suit my situation and secondly keeping me in the loop and dealing with queries that arose along the way. This is my second mortgage with them, both of which had possibly unusual elements and they were able to navigate me through them and find me good mortgages.

  • 5 star review on TrustPilotThea E