Mortgage Processor

Location: Mortgage Hub, Chandlers Ford

Salary: DOE

Due to business growth, Mortgage Decisions is looking for a Mortgage Processor to join their established team based within the Mortgage Hub, Chandlers Ford.

The working hours within this position are Monday to Friday from 9:00 am to 17:30pm. This is a full-time and office-based position.

The administrator will be responsible for assisting a team of advisors, focusing on Mortgage and Protection business. The successful candidates will need to demonstrate professionalism and be comfortable dealing with clients, lenders, solicitors and providers.

Key Responsibilities

  • Managing the client service experience through to completion – speaking to both the client and also providers to ensure smooth progress of the application
  • Proactively progress mortgage and protection applications through to completion
  • Dealing with incoming calls, emails and post
  • Detailing all conversations and actions taken in the CRM System
  • Scanning and loading documents onto the system within the required compliance timescales
  • Assisting the Team with any other duties, as reasonably requested

Key Attributes

  • Mortgage Administration experience
  • Ability to resolve problems quickly & efficiently
  • Outstanding communication skills at all levels, both written and oral
  • Must be able to demonstrate initiative and ability to time manage and prioritise cases through to completion
  • A team player with the ability to use own initiative

Contact Details:

Christie West | 07779 004598 | Careers@Mortgagedecisions.com 

Your home may be repossessed if you do not keep up repayments on your mortgage.
There may be a fee for mortgage advice. The actual amount you pay will depend upon your circumstances.
The fee is up to 1% but a typical fee is £595.

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Throughout my process I have liaised with Toby and Louis. Always professional, friendly and informative every step of the way. Keeping me updated at all times in what is a most exciting time for me. Am so very grateful. Thankyou!!!

  • 5 star review on TrustPilotCaroline

Jack and Russell were absolutely amazing and helped me secure my first mortgage with no problems at all. As a first time and solo buyer it is all very daunting but they explained everything to me and I could trust that I was in good hands regarding the securing of my mortgage offer. Their communication was brilliant as I usually had a response to any questions within a day and my mortgage offer came through so fast. Thank you!

  • 5 star review on TrustPilotChelsea W

This is my first experience with getting a mortgage, but Rob explained everything clearly, answering all my questions, and helped me get the best mortgage for me. Louis also helped by keeping me updated with the progress of the application and chasing the lender on my behalf. Overall, a positive experience.

  • 5 star review on TrustPilotMegan

Toby was absolutely a knight in shining armour. Every step of the way he explained everything, he understood my situation and it felt like he was holding my hand through some turbulent times. I can't thank him enough.

  • 5 star review on TrustPilotSarah J

Louis and Toby have been extremely helpful, They offered us advice and guidance throughout the whole process and they couldn't have done a better job. The service we received was exemplary.

  • 5 star review on TrustPilotCiara M